Archive for the "Communication" Category

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We Can’t Talk Here!

After a presentation at a trade association people often come up, give me their card and ask me to call them. This time it was different. Bobby (a nickname from when he was a kid, before he grew to 6’3″ and 245 pounds) had a look of desperation when he asked me to call him [...]

Do You Listen Or Do You Actively Listen?

Listening is one of the most effective communication skills we can learn. For it to be really effective we must learn to ‘actively’ listen. Normal everyday listening allows us think about what’s being said, form a response, offer a solution or advice or just be waiting for them to stop talking so we can say [...]

How To Make Sure You Never Forget A Name Again

Do you have problems remembering names or are you really lucky and never forget a face … or a name? If like many of us you go to network meetings or social events where you will be meeting a large number of people, how do you remember all those names? Get Ready The first step [...]

The Customer Is King

All too often we think ‘we know what is best for our business’ when in fact we do not know if the customer agrees with us or not! The good news is that most business operators are keen to gather new information – but the bad news is that many will never put any of [...]

A Complementary Team

We all have weaknesses. Whatever our roles. In management positions, one of the bigger challenges is to recognise our own shortcomings and alter our own behaviours. Sometimes this can be very challenging. Often a hint is that there are areas of your work where you feel like you really struggle, or are things you avoid. [...]

The Amazing Power of One More Question

Building strong relationships is all about having two sides appreciate each other and want to build a bond that works both ways. This can generate the enormous benefits of collaboration, which is a valuable interchange of ideas and effort that is better than one plus one. When you are a boss, it’s quite natural to [...]

Team Building – Inherit or Create?

Is it easier to have a bunch of people that are brand new to a team, or one that you mould from those you inherit? In my business life I only had the latter. An existing group of employees, in each business who I had to work with, from each new day one. Never a [...]

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